Returns & Refund Policy

We hope you love your purchase but if you don't, we're happy to process a new order or issue you a refund. Paper products and accessories may be returned at no cost within 7 days of delivery due to defects or damages. We do not offer any sort of return for products that have been used.

Customers are responsible for all return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.

Once we receive your returned item and verify its condition, we will process your refund within 5 business days. Refunds will be issued to the original payment method.

Partial returns are subject to review and may result in a partial refund or refusal at our discretion.

If your item arrives damaged, please contact us immediately.

Email us: support@sparkyscones.com

Order Changes and Cancellations

Please review your order carefully before proceeding to checkout. Once your order is placed, changes or cancellations are subject to a restocking & merchant processing fee. It is important to ensure the accuracy of your order before finalizing it.

Reporting Issues and Returns

Customers have 7 business days from the day they receive the order to report the following:
- Damaged items
- Lost packages/items
- Requests for returns

Shipping Charges Refund

Shipping charges are refundable only when the product was mis-shipped or defective upon arrival.

Return Requirements:

Product(s) should be in good condition and in their original packaging.
All products, parts, accessories, and the UPC Code on the exterior should be intact.
All returns will be inspected and must be 100% complete.
All free items included with a specific product purchase must be returned as well to receive credit.
If you buy by the case and return with less than case quantity, the refund price will be calculated using the next higher price level.

Missing Items in the Order

If your order contains unfilled items, it may be due to temporary stock shortages. We apologize for any inconvenience this may cause. Please ensure you thoroughly check the package, as we sometimes pack items separately. If you haven't received the remaining items within 1 business day of your initial delivery or wish to confirm your order status, please don't hesitate to contact us. Our team will be more than happy to assist you with any inquiries. Thank you for your understanding.

International Shipments

For international orders, customers are responsible for the products after the order has left our warehouse. We are not responsible for missing items due to inventory shortages in international orders. Additionally, customers are responsible for return labels for international orders. If you want to return your products, you will need to pay for a shipping label and send the items back.

By placing an order, you agree to these terms and conditions.